Galaxy Cats Vet Center
Frequently Asked Questions
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
FAQs
At Galaxy Cats Vet Center, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to contact us at [email protected] for any other concerns you might have about your pet.
How can I make an appointment?
You can schedule an appointment through our appointment form here, by emailing us, or by calling us during business hours.
What are your hours?
What are your payment options?
We gladly accept credit/debit (Visa, MasterCard, American Express) and contactless options (Apple/Google).
We accept cash in whole amounts. Any overture will be added as credit to your account.
We now have an integration with Trupanion Pet Insurance that will make settling claims easier! When making an appointment, just let the team know that you have Trupanion and what your kitty’s policy number is and we will take care of it from there. If interested in learning more about Trupanion, let us know or visit this website Pet Insurance < Trupanion!
Do you offer grooming services?
We do not offer any grooming services as we do not have any groomers on staff. We only focus on the medical aspect of the kitty’s care but will gladly give out information for groomers in our area if needed!
Where do you park?
We are located in the NE corner off of Coal Creek Parkway and Newcastle Commons drive, in between Mod Pizza and Aji Sushi. We do have a reserved parking spot, however, with the restaurants near us, during busy times, we may not have parking available. there is, typically, ample parking across the street by the human urgent care and BECU. If you are unable to find parking in front of our clinic, please call us at 425-537-3033 and let us know what car you are in so one of our staff members can bring your kitty safely inside while you find parking.
Do you charge any deposits or fees?
Yes, we have a new client fee and a surgical scheduling fee. These are not additional costs, and will be taken off the price at check out.
The new client fee is for new families we have not seen before, this is a non-refundable $50 fee.
The surgical scheduling fee is paid for at the time of scheduling a surgery. This is a non-refundable fee of $250.
These fees ensure your spot on the schedule as well as give our staff the time and resources to give your kitty the best care possible.
What if I have an emergency?
If you feel your pet is having an emergency and your regular veterinarian is not available, please feel free to call the clinic and we can direct you.
If you would like to know more about our emergency services, click here.
What if I miss my appointment?
Any missed surgeries will have a no-show fee added and we will require a deposit for rescheduling
What type of pets do you see?
Can I go into the room with my cat?
Yes, though, MASKS ARE STILL REQUIRED. If you prefer to continue with curbside or drop-off services, please let our receptionist know, and we will ensure proper accommodation.
Can I request medication refills?
Of course! We do request 24 hours or one business day to get prescriptions filled. You can always place an order on our online pharmacy to have medications shipped directly to you.